Customer Service Excellence Representative

Responsibilities for this Position

Location: Basel, BS, CH, 4030
Flexible Work Arrangement: Onsite
Career Level: Professional
Requisition Id: 6020


Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

As a customer service representative, you will assist and handle our diverse customers, suppliers, employees, and tenants with all their needs and requests throughout the various stages of their stay at our new global headquarter in Basel.

Your Mission

• Interaction with customers, suppliers, crews, subtenants, and employees of Jet Aviation Basel by assisting them with all upcoming requests
• First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area and the meeting rooms
• Smaller transportation requests of customers and crews on the Basel platform
• Assists customers with arrangements for hotels, transportation, immigration, and other services as per individual requests
• Processing of requests via email and telephone in German and English language and entering relevant data into our various operation software
• Preparing Badges and meetings for VIP visits and internal events
• Create manuals and procedures for the new reception in collaboration with the Management of the Customer Service

What we offer

• An exciting and challenging job in a dynamic environment.
• Various opportunities for professional and personal development.
• Working with the latest technologies and tools.
• A motivated and cheerful team that looks forward to working with you.
• Our events are great! We also have lots of fun together outside of working hours

Your Profile

• General education degree and high-class hospitality experience required, aviation experience and background are an advantage
• Fluent in German and English both written and verbal (including good understanding of Swiss German)
• Additional languages such as French, Italian, Spanish, or Arabic are a benefit
• A valid driver's license, Category B is mandatory
• Charming and friendly personality with "Can-do Attitude" and willingness to go the "Extra Mile"
• Impeccable manners, interpersonal and communicational skills
• Thorough understanding of quality and service expectations of high-end clientele
• Flexibility, willingness to work shifts (7.00 a.m. - 18.00 p.m., 5 days a week) and support as Duty on site and from home (6.00 a.m. - 10.00 p.m., 7 days a week)

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.


Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individuals race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (EEO status). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.

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