Customer Service Excellence Representative

Responsibilities for this Position

Location: Basel, BS, CH, 4030
Flexible Work Arrangement: Onsite
Career Level: Professional
Requisition Id: 4270


Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

Deliver exceptional service in the exciting world of private aviation. As a key member of our team, you'll create seamless, luxurious experiences for jet owners, passengers, and crew, ensuring every journey is unforgettable.

Your mission

• Be the first impression: Welcome clients with personalized, high-quality service, ensuring their first and last impressions are exceptional.
• Coordinate luxury services: Arrange ground transport, hotel bookings, catering, customs support, and more.
• Manage lounge hospitality: Provide valet parking, luggage assistance, and a first-class experience in our exclusive lounge area.
• Master operational tools: Process handling requests, manage flight documentation, and book airport slots.
• Exceed customer expectation: Understand and anticipate customer needs and respond in a timely manner, proactive offer of additional services, value customer feedback and develop continuous improvement measurements.
• Administrative support: support with work permits and visa extensions for customers, ensure services are properly recorded for billing.

What we offer you

• An exciting and challenging role in a dynamic and fast growing environment
• Various opportunities for professional and personal development
• A motivated and cheerful team that looks forward to working with you
• Our events are great! We also have lots of fun together outside of working hours

Your profile

• Hospitality and/ or aviation experience, with a focus on premium service delivery, aviation experience is a plus.
• Fluent in German and English; additional languages are an asset.
• Friendly, proactive approach, strong interpersonal skills, and the ability to anticipate client needs.
• Availability to work shifts (including weekends and early mornings) depending on our VIP customers' needs.
• Ability to thrive in a fast-paced, customer facing environment.
• Valid driver's license (Category B).

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.


Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individuals race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (EEO status). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.

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