Intake Specialist

Responsibilities for this Position

Location: USA DC Washington - 330 C St SW (DCC127)
Full Part/Time: Full time
Job Req: RQ172715


Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Suitability:

Public Trust/Other Required:
NACI (T1)

Job Family:
SCA

Job Qualifications:

Skills:
Communication, Microsoft Office, Organizing, Writing
Certifications:

Experience:
2 + years of related experience
US Citizenship Required:
No

Job Description:

In a support capacity to a government agency, receives case referrals and performs intake and placement for eligible program participants:

• Answers emergency hot-line calls and responds to an e-mail based resource inbox;
• Receives and analyzes complex requests regarding vulnerable populations in order to place participants into the most appropriate level of care;
• Determines type of action based on the demographic information and circumstances of each case as well as the availability of space at grantee programs;
• Makes the initial determination/assessment on placement and informs the appropriate agency;
• Documents and refers to appropriate person(s);
• Maintains confidential files and other related records of cases;
• Prepares shift report on any significant issues, transitions to and briefs next shift staffer on outstanding cases;
• Coordinates and provides status updates on placements for the life cycle on the case intake process;
• Responsible for input and verification of data for each case;
• Reviews source documents for accuracy of input data using a system of quality assurance;
• May be responsible for integrity of certain database information;
• Investigates questionable data and takes corrective action when necessary;
• Performs other administrative duties as needed

Education

• Bachelor's Degree in Social Work, Sociology, Psychology or a related discipline preferred.

Qualifications

• With BA/BS degree, 2 years of relevant experience; with AA/AS degree, 4 years of experience
• Excellent written and verbal communication skills
• Experience working with immigrant, refugee, and underserved populations is preferred
• Strong attention to detail
• Bilingual Spanish/English a plus
• Strong organizational skills and expert user of MS Excel
• Excels in a fast pace, high volume environment

Unique/Additional Requirements

• Position includes rotating shift work 24/7 to include some telework
• Requires Public Trust or the ability to obtain one

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Hybrid

Work Location:
USA DC Washington

Additional Work Locations:

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

PI239280430