GD (NYSE) $170.75 February 27, 2020 12:24PM

Desk Side Support/Help Desk Agent

Job ID Number
RQ45427
Job Location
Washington, DC
Category
Information Technology
Employment Type
Full Time
Business Unit
Information Technology
Location: USA DC Washington
Full Part/Time: Full time
Job Req: RQ45427


Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Suitability:
No Suitability Required

Public Trust/Other Required:
Other

Job Family:
Help Desk

Job Description:

GDIT is looking for a Deskside Support Specialist (Tier II) to support our federal client. The Deskside Support Specialist will analyze, troubleshoot and resolve complex issues called into the Service Desk and issues escalated to them. Support involves desk-side support and remote connectivity to client desktops to resolve issues. This position is located in Washington, DC.

Job Responsibilities:
  • Perform hardware problem diagnosis and resolution
  • Installing PC and PC applications, perform moves and system recovery
  • Troubleshoots and resolves routine problems by consulting with customers and providing timely and accurate responses to service requests
  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • May route incidents to product line specialists, application, or system support specialists.
  • Maintains and updates records and tracking databases.
  • Alerts management to recurring problems and patterns of problems.
  • Assisting end users with the use of Microsoft Office applications (this includes Word, Excel, PowerPoint, and Outlook) as well FERC custom applications
  • Create, modify, and customize applications for individual users
  • Configures a variety of FERC application software products to support the continuous availability, reliability, and performance of the FERC installed Applications
  • Performs other duties as required


Minimum Qualifications:
  • Required A+ and + 3 years of related experience
  • ITIL V3
  • HDI


Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

T elecommuting Options:
Telecommuting Not Allowed

Work Location:
USA DC Washington

Additional Work Locations:

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. \n\nGDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.